Be sure to check the products thoroughly upon receiving the parcel,
any order discrepancy or damage must be reported within 5 days of
invoice. You may return or exchange items purchased within 90 days
from original purchase date (order date).

Standard Order Return and Refund Policy

Any unopened product within 30 days after original purchase date
(order date) will be applied to a full refund in the same payment
method* of the purchase price (less shipping charges).
Any opened product within 30 days after original purchase date (order
date) will be applied to a credit** on your Young Living account of
the purchase price (less shipping charges).
Any opened or unopened product up to 90 days after original purchase
date (order date) will be applied to a credit** on your Young Living
account of the purchase price (less shipping charges and a 10%
handling fee). The credit applied to opened product will be based on
the percentage of the product returned.

*Excluding cash. Cash payment will be refunded as account credits.

**For example, if you return 50% of a product, then a credit of 50%
(less shipping charges) will be applied to your Young Living account.
Young Living reserves the right to review each return or exchange on a
case-by-case basis.

Returning Products to Distributors

Retail customers returning products to Distributors will follow the
same return policy.
The Distributor is responsible for returning the product to Young
Living within 10 days of receiving the return.
Excessive returns may be deemed an abuse of Young Living’s return
policy and may result in suspension of your return privileges and/or
distributorship.
Young Living reserves the right for making decisions for all orders return.
Once you return or refund any orders, your team’s OGV, commission and
rank adjustment will be affected.
The following items are excluded from our refund & exchange policy:
promotional items, coupons, recycle bags and free gifts.